SHIPPING & RETURNS
Shipping Information
At Become The Change Gymwear, we are committed to delivering your fitness apparel with care and efficiency. Our shipping methods are designed to ensure that your products arrive in perfect condition, and our packaging is both eco-friendly and durable. We believe in transparent pricing, so you'll always know the costs upfront.
• Domestic: We ship throughout the UK with a standard fee of £3.20. Free shipping is available for orders over £90.
• International: International shipping rates vary by destination. Please refer to our shipping page for detailed information. Delivery time 5-14 working days.
• All orders are processed within 1-2 business days. Delivery times are estimated and not guaranteed.
In the event of your parcel not arriving when expected, please check with Evri via their website
https://www.evri.com/track-a-parcel
Return & Exchange Guarantee
We believe in the quality of our products and stand behind every item we sell. That’s why we offer a 30-day return and exchange policy for all purchases. Simply return any item you’re not completely satisfied with, in its original condition, and with all labels intact, within 30 days of purchase. Please get in touch with our support team to initiate a return or exchange. Please note that we do not cover delivery fees for returns or exchanges.
We recommend using Evri for shipping your return, which typically costs around £2.70
Our team is always available to answer any questions or concerns you may have.
BTC Shop Policy
Below are our terms and conditions to ensure a smooth shopping experience:
Ordering Process
• Availability: All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
• Order Confirmation: You will receive an email confirmation once your order is successfully placed. Please review this confirmation and contact us immediately if any details are incorrect.
Payment
• Payments can be made via major credit cards, debit cards, and PayPal. Transactions are secured and encrypted.
Privacy and Data Protection
• Collection of Information: We collect personal information such as your name, address, email, and payment details when you place an order. This information is necessary for processing your orders and providing customer support.
• Data Security: Your personal information is protected with industry-standard encryption and security measures. We are committed to ensuring that your information is secure and private.
• Use of Information: We use your information to process orders, manage your account, and, if you agree, email you about other products and services we think might interest you. We do not share your information with other companies for marketing purposes.
• Access to Information: You have the right to request access to the personal information that we hold about you. If you would like a copy of your personal information, please email us at privacy@btcgymwear.com.
Contact Us
• If you have any questions or concerns about our products or policies, please do not hesitate to contact our customer service at btcbecomethechange@gmail.com
Thank you for choosing BTC for your fitness apparel needs. We look forward to serving you!